Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or an entity) and QuotaZen ("we," "our," or "us") governing your access to and use of the QuotaZen platform, website, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Service.

2. Description of Service

QuotaZen is an AI-powered sales practice platform that allows users to engage in simulated sales conversations with AI-generated buyer personas, receive methodology-based scoring and feedback, and track performance over time. The Service includes team management features, analytics dashboards, and related functionality as described on our website.

3. Accounts and Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Organization administrators are responsible for managing team member access and ensuring that all users within their organization comply with these Terms. Administrators may add, remove, or modify team member accounts at any time.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Attempt to reverse-engineer, decompile, or extract the source code or underlying algorithms of the Service
• Scrape, crawl, or use automated tools to access the Service in a manner that exceeds reasonable use or circumvents rate limits
• Transmit malicious code, viruses, or other harmful content through the Service
• Impersonate another person or entity, or falsely represent your affiliation with a person or entity
• Use the Service to develop a competing product or for any purpose that is not in line with its intended use as a sales practice and training platform
• Share account credentials with unauthorized users or allow access to the Service beyond your licensed seat count
• Upload, transmit, or input any content that is unlawful, defamatory, obscene, or otherwise objectionable

We reserve the right to suspend or terminate your access to the Service if we determine, in our sole discretion, that you have violated these acceptable use terms.

5. Subscription Terms and Billing

The Service is offered on a subscription basis. By subscribing to a paid plan, you agree to pay the fees associated with the plan you selected. Fees are billed in advance on a monthly or annual basis depending on your chosen billing cycle.

All fees are stated in US dollars and are exclusive of applicable taxes. You are responsible for any taxes associated with your use of the Service, excluding taxes based on our net income.

We reserve the right to change our pricing with at least 30 days written notice. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

6. Free Trials

We may offer a free trial period for new users. During the trial, you will have access to the Service as described at the time of sign-up. At the end of the trial period, your account will be paused unless you subscribe to a paid plan. We will not charge you without your explicit consent to subscribe.

7. Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting support at support@quotazen.com. Upon cancellation:

• Your subscription will remain active through the end of your current billing period
• You will retain access to the Service until the end of that period
• No further charges will be applied after the current billing period
• Your data will be retained for 90 days after cancellation, after which it will be permanently deleted unless you request earlier deletion

We do not provide prorated refunds for partial billing periods. If you believe you have been charged in error, contact support@quotazen.com within 30 days of the charge and we will investigate and resolve the issue.

8. Intellectual Property

The Service, including its source code, design, features, content, AI models, scoring algorithms, and documentation, is owned by QuotaZen and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

You retain ownership of any content you input into the Service, including product descriptions, scenario configurations, and custom settings. By using the Service, you grant us a limited, non-exclusive license to use this content solely to provide and improve the Service.

Practice session transcripts and AI-generated content produced during your use of the Service are provided for your internal training and development purposes. You may not reproduce, distribute, or publicly display AI-generated content outside of your organization without our prior written consent.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information received in connection with these Terms. Confidential information includes, but is not limited to, business plans, pricing, customer data, technical specifications, and any information marked as confidential. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.

10. Limitation of Liability

To the maximum extent permitted by applicable law, QuotaZen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service, regardless of the theory of liability.

Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to QuotaZen during the twelve (12) months immediately preceding the event giving rise to the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

The AI-generated practice scenarios, buyer personas, and scoring feedback are provided for training purposes only and do not constitute professional sales advice. You acknowledge that AI responses are generated outputs and may not reflect real-world buyer behavior with complete accuracy.

12. Indemnification

You agree to indemnify, defend, and hold harmless QuotaZen and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your violation of these Terms, your use of the Service, or your violation of any third-party rights.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect.

14. Modifications to Service

We may modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify you of material changes that may affect your use. We are not liable to you or any third party for any modification, suspension, or discontinuation of any feature of the Service.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware.

16. General Provisions

These Terms constitute the entire agreement between you and QuotaZen regarding the Service and supersede all prior agreements and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@quotazen.com